![]() ![]() Orders for cold chain (refrigerated), goods cannot be cancelled after they have been dispatched. Orders may only be cancelled by the Buyer on written notice, and on payment to the Seller of cancellation charges, which take into account expenses incurred and commitments already made by the Seller as a consequence of the Buyer having placed its order. If you have received the incorrect items, we will hold responsibility and a full refund will be placed alongside free next day delivery. It will help to take pictures when putting a case forward We will only allow such returns if the products were damaged on arrival. This is because of hygiene and safety issues. We do not allow returns of medicines and medical products that are used within aesthetics. We do not allow returns for cold chain products Products should be retuned in their original packaging and appropriately wrapped to prevent damage during transit Please either email us on or call us on 0121 8275538Īll returned products must be unused and unmarked While we'll make every effort to assist you within reason, we don’t guarantee that we will receive your returned item.We must be notified of return requests within 24 hours of receiving the item. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. To return your product, you should send your product to: Attn: RMA 2880 N Berkeley Lake Rd, Suite 8, Duluth GA 30096, United States Unless it is due to one of the reasons already listed in our returns policy shipping charges on orders that do not ship via Free Shipping are non-refundable. If your return is not due to the fault of Revolve LED you are responsible for return shipping costs. If your return is due to the fault of Revolve LED you will not incur any return shipping expenses. ![]() No items will be shipped for exchange without your explicit approval prior to shipping. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Once we have received your request we'll assist within one business day. If you need to exchange it for the same item, please include that information with your return request. We're happy to exchange your un-used merchandise. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at and Closeout items (if applicable) ![]() There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you're concerned about restocking fees prior to ordering please contact us and provide the sku's you're ordering, some basic information about your order, and we'll be happy to give you a concrete answer. Ordering non-stock items and certain large volume drop ship orders are examples of events that may incur a restocking fee. It is our goal to never charge a restocking fee however, under some circumstances we may levee restocking fees up to 20%. You will never pay for our mistake! If you have a return as a result of mis-handling or mis-shipment of your order you will never incur a restocking fee. Some Clearance and Outlet items may not be eligible for return. Special Order, Made To Order, and Custom Products are ineligible for return. Several types of goods are ineligible from being returned. Since we are unable to resell items that have been installed we do not accept returns for previously installed merchandise. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 90 or more days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange but rest assured that has no bearing on any warranty related issues. We know life happens so our policy lasts 45 days and 90 days for our Reward Lighting Members. ![]()
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